CEX.IO Bonus Not Working? Fix It in 2026
If your CEX.IO bonus or promotion is not working, do not worry. This guide covers the 5 most common issues and provides step-by-step solutions to help you claim your bonus successfully.
Working Referral Link
Use the correct link below to claim your CEX.IO bonus
Common Reasons Your CEX.IO Bonus Is Not Working
Here are the most frequent reasons why your CEX.IO bonus or promo may not be applied, along with specific fixes for each issue:
Bonus Processing Delay
Your bonus may take up to 24-48 hours to appear in your account after meeting all requirements. CEX.IO processes bonuses in batches, so there may be a delay between completing the action and seeing the reward.
Wait 24-48 hours after completing the required action. If the bonus still has not appeared, contact CEX.IO support with your registration details.
KYC Verification Incomplete
Most CEX.IO bonuses require a completed identity verification (KYC). If your verification is pending or was rejected, the bonus will not be credited to your account.
Complete all required KYC verification steps in your CEX.IO account settings. Ensure your submitted documents are clear and match your registration details.
Referral Link Not Applied
If you registered without using the correct referral link, the bonus will not be attached to your account. CEX.IO tracks referrals via cookies that must be active at the time of registration.
Register using the correct referral link: https://cex.io/join?c=4&a=632&o=2&s=sc&prid=referral-promo. If you already registered without it, you may need to create a new account with a different email.
Minimum Deposit Not Met
Some CEX.IO promotions require a minimum deposit or trade volume before the bonus is unlocked. If you have not met the minimum threshold, the bonus remains pending.
Check the specific promotion terms for the minimum deposit requirement. Make sure your deposit has been fully confirmed on the blockchain before counting it toward the requirement.
Geographic Restriction
Certain CEX.IO promotions are only available in specific countries or regions. If your verified country of residence is not eligible, the bonus will not be applied.
Check whether the promotion is available in your country. Visit the CEX.IO promotions page to see region-specific offers available to you.
Promotion Has Expired
CEX.IO promotions have expiration dates. If you try to claim a bonus after the promotional period has ended, it will no longer be valid.
Verify the promotion end date on the CEX.IO website. Look for current active promotions or use our verified referral link which provides an ongoing welcome bonus.
How to Properly Claim Your CEX.IO Bonus
Follow these steps from scratch to ensure your bonus is properly applied:
Use the Correct Referral Link
Open the verified CEX.IO referral link (https://cex.io/join?c=4&a=632&o=2&s=sc&prid=referral-promo) in a clean browser session. Clear cookies or use an incognito window to ensure the referral tracking works properly.
Complete Registration
Fill out the CEX.IO registration form with your real personal details. Use a valid email address and create a strong password. Make sure all information matches what you will submit for verification.
Verify Your Identity (KYC)
Complete the KYC verification process by uploading a valid government-issued ID and proof of address. Verification typically takes 15-30 minutes but can take up to 24 hours during peak times.
Make Your First Deposit
Deposit funds into your CEX.IO account using a supported payment method. Ensure you meet the minimum deposit requirement specified in the promotion terms. Bank transfers, credit cards, and crypto deposits are supported.
Confirm Bonus Credit
After completing all steps, check your account balance or the promotions section in your CEX.IO dashboard. The bonus should appear within 24-48 hours. If it does not, contact support with your account details.
Verification Requirements for Bonus Eligibility
CEX.IO requires different KYC levels. Your bonus eligibility depends on your verification tier:
Basic Verification
Requires email and phone verification only. Provides limited platform access with lower deposit and withdrawal limits. Some promotions are not available at this level.
Identity Verification
Requires a government-issued photo ID (passport, national ID, or driver's license). Unlocks higher limits and access to most platform features including the majority of promotional offers.
Advanced Verification
Requires proof of address (utility bill, bank statement) in addition to identity documents. Provides full platform access with the highest transaction limits and eligibility for all promotions.
How to Contact CEX.IO Support
If the above fixes do not resolve your issue, reach out to CEX.IO support directly:
Email Support
Send a detailed email to CEX.IO support describing your bonus issue. Include your account email, the promotion name, and screenshots if possible. Response time is typically 24-48 hours.
Help Center
Browse the CEX.IO Help Center for answers to common bonus-related questions. The knowledge base covers most issues and is available 24/7.
Support Ticket
Submit a support ticket through your CEX.IO account dashboard for tracked issue resolution. You will receive a ticket number to follow up on your case.
Alternative CEX.IO Promotions
If your bonus issue persists, CEX.IO offers other active promotions you can take advantage of:
Staking rewards, trading competitions, and seasonal promotions are regularly available on the platform. Check the CEX.IO promotions page for current offers.
You can also use our verified referral link which automatically applies the welcome bonus during registration.
Pro Tips to Avoid Bonus Issues
Follow these best practices to ensure your CEX.IO bonus always works correctly:
Always Use a Verified Referral Link
The most reliable way to ensure your bonus works is to register through a verified referral link. Bookmark our link and use it in an incognito browser window to avoid cookie conflicts from previous sessions.
Complete KYC Before Depositing
Many users make deposits before completing verification, only to find their bonus is not applied. Always finish the full KYC process first, then proceed with your deposit to ensure bonus eligibility.
Check Promotion Terms for Your Region
Before expecting a specific bonus, verify that the promotion is available in your country. CEX.IO operates in 50+ countries but not all promotions are available in every region.
Frequently Asked Questions
Common questions about CEX.IO bonus and promotion troubleshooting:
Important: Use the Correct Referral Link
The most common reason for bonus issues is using an incorrect or expired link. Always use our verified referral link to ensure your bonus is applied correctly.
If you have already registered without a referral link, you will need to create a new account with a different email address. Bonuses cannot be applied retroactively to existing accounts.
Get Your CEX.IO Bonus Working Today
Use our verified referral link to claim your CEX.IO bonus. Tested and confirmed working in February 2026.
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